Restore Access to Duo

Before You Begin

• You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
  1. Visit https://directory.utk.edu/
  2. Type your full name and hit enter
  3. Verify your NetID
• You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
• If you do not have a mobile device capable of installing Duo, you can request a hardware token here: https://utc.teamdynamixpreview.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798
• Check to see if your phone is supported by duo here:
  • Android
  • iOS

Directions to restore Duo on a new phone

1. Visit https://ds.tennessee.edu/passwords/duorestore.asp
2. Log in with your NetID and password
3. Select one of options in the green boxes to log in:
   1. Call Me: Call the cell phone number registered to your account
   2. Enter a Passcode: Select ‘Text me new codes’ to receive a text message with temporary codes to the phone number registered to your account
   3. Send Me a Push: If you have access to your old device, you can send a Duo Push to it as usual
4. Select ‘Device Options’ for your phone and choose ‘Reactivate Duo Mobile’ then follow the setup instructions